Yesterday, I introduced the importance of accomplishment statements in a current resume. Today, I’m going to show you examples of accomplishment statements and how to improve them.
A good accomplishment statement should include what you did-your specific actions and the results of those actions. Depending on paper space, it can also include the challenge or problem that initiated the accomplishment.
Below is an example of an accomplishment and how it was improved:
Good
Conducted many training programs in several states which reduced problems.
Better
Conducted more than 45 service technician training programs throughout an 8-state region reducing customer complaints by 22% in a 6-month period.
Best
Reduced customer complaints by 22% in a 6-month period by conducting more than 45 service technician training programs throughout an 8-state region.
Below are examples of Accomplishments that are missing either the action or the results, then 2 that are complete.
• Reduced DSO from 51 to 48 days in one year. (How did you reduce DSO?)
• Instituted weekly training program based on identified needs by staff. Resulted in positive reception to training, enhanced knowledge, productive and accelerated promotable employee rate.
• Managed bad debt write-offs of sales through qualified credit extension and proactive credit and collection management. (what was the result?)
• Cultivated and maintained enduring relationships with external customers to enhance customer retention. Resulted in optimized balance of maximizing sales while minimizing credit risk.
I have found that writing accomplishment statements is one of the most difficult aspects of completing a resume. The good news is that once you’ve identified your accomplishments, that information will be used in your resume, networking, interviewing and negotiating.
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